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Businiess name:
Creative Spa & Deck
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Review by:
citysearch c.
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Review content:
We bought an above ground pool from Creative. They were very helpful when purchasing the pool. Installation team came quickly and seem to do a good job. After that, that's when everything started falling apart. Within a few weeks, the liner started to come apart. I called and was told to use popsicle sticks to keep the liner from falling. You would think after spending over $3000 on a pool, one wouldn't have to use popsicle sticks. Since we've got this pool less than three years ago, the liner has busted at the seams (which they did replace about a month after it happened) every part on the pump has needed to be replaced, the liner continues to fall even after their service guy came out to fix it which required a call every other day for nearly a month for him to finally call back and come out, and now I have a leak somewhere in the liner, which of course they say is not their problem in helping to find the leak unless it busts again. The follow up customer service is poor, almost non existent. When I asked for my warranty paperwork, they refused to give it to me stating that ""they keep those records on file with them so that customers do not lose them"". I couldn't even get a copy of that! I also would like to add that I grew up with a pool and fully knowledgeable on maintaining a good running pool. This is just shoddy customer service coupled with a lack of integrity. They don't care once they get your money. BUYER BEWARE.
Pros: Fast installation team. Items in stock. Good location.
Cons: Poor customer service. Relunctant to help once you buy the product.
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