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Businiess name:
Burnet Veterinary Clinic Inc
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Review by:
citysearch c.
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Review content:
I called to make an appt for my dog and the woman I spoke with was very nice. She told me to have my dog there btwn 8 and 9, that he shouldn't have food or water after 10 the night before, and that he might, possibly, stay overnight, but that the staff would call me and let me know. I dropped him off at 9 and didn't hear from anyone all day. I finally called at 4 and the receptionist was very rude. She seemed shocked that I was calling. I was told they were just starting the surgeries, which shocked me because my chihuahua, on their instructions, had not had food or water since the night before. I waited two hours and heard nothing. I called again and again was told that they were just starting the surgeries. They finally called at 7 at night to tell us our dog was okay, but we could not pick him up until the next morning. When I arrived to pick him up I saw a sign BEHIND the receptionist stating that all surgeries take place after hours--why didn't they explain that when I made the appt! And why did the dog have to be there at 9 in the morning if the surgeries NEVER take place until after 6 p.m.! Then I stood and waited seven minutes--I timed it-- for the receptionist to speak with me. She wasn't on the phone, she was typing, and clearly ignoring my hellos! A smiling, pleasant woman brought out my dog, handed him to me and walked away. No one explained anything about after care or medications and there was no aftercare sheet. So, I went back to the receptionist to ask if there was instructions and I was told there was no instructions, but again, why couldn't they explain this to me? I'm not a vet, and I'm not psychic. A little bit of information would have been very helpful. I think the employees here have forgotten that we are paying customers who deserve customer service. I also think they have forgotten that many people love their pets like their children and worry about them just as much. This clinic needs some serious customer service improvements.
Pros: good prices
Cons: poor service
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