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Businiess name:
Suds Grand Prix
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Review by:
citysearch c.
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Review content:
When I arrived, they said it would take about two hours to do the hand wash and wax and the top of the line detail work. I had brought some work to do and told them, ""find."" In less than 45 minutes they tapped on the window of the waiting area and told me my car was done. I went out to check on it and it still had insects on the grill, the front license plate and the front bumper. The windows were thick with some oily white stuff and the dash had never been cleaned at all. FOR $149??!!!! I asked them to do it over and they refused. I told them I had an American Express card and would call them and they would not make me pay it until they investigated. They took my keys, refused to give them to me, and called a ""boss man"" who drove up in a black pickup truck with an older man. The older man looked at the job and tried to convince the younger 'boss' to redo it, but he refused. I told him that I was going to call American Express. He then called the police! The police came and began telling me I had to pay them in cash! I refused! I had already PAID with the American Express card -- all I wanted was the $149 detail job I had already paid for. The office looked at the car and yes, it was a shoddy job. He said he would try to get them to do it over. But they didn't. They just rubbed it right there in the lot for about 30 seconds with some dirty rags. The office told me that if I called American Express, he would arrest me and then took my license number! After I left, I called American Express and they told me to go to the Police Station, hand them my card and put them on the line so they could explain. To make it short, the detail was never done properly, the officer was in error, and I'm out $149!
Cons: shoddy work, threatening, unwilling to cooperate by redoing area they missed. Called police when I told them I was going to call my credit card company to dispute the charge.
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