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Businiess name:
Al's Italian Restaurant And Pizzeria
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Review by:
citysearch c.
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Review content:
I use to love Al's in Cicero and have been going there for 40 years since I was a little kid. Its changed and not in a good way. First off, we went there for a family dinner with four people and we used a Restaurant . com gift certificate. Because we used the certificate they added a 23% gratuity to the bill - a bit ridiculous! Since I had been going there for so long, I decided to forgive the new owners for this screw up and try again. Went there to buy a gift card and there is a sign on the door that they no longer accept Restaurant . com gift certificates. Perhaps understandable, but why are they still selling gift certificates on Restaurant . com? A bit deceptive! The very last straw was when I tried to redeem my coupons for buying 20 pizzas for a free large. I wanted to upgrade to a larger pizza and pay the difference, just take off the cost of the free large (I've done this many times remember I am a customer for many, many years) and they refused! I was willing to pay the difference, delivery charge and gratuity and they said no. Well, I will go and pick up my free pizza sometime in the future and never spend another penny there again! New owners (RIP Grandma) and lousy customer service. They still have good pizza just really bad attitude and service.
Pros: Good Pizza
Cons: Bad Service and Attitude
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