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Businiess name:
The Capital Grille
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Review by:
citysearch c.
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Review content:
My husband and I recently attempted to have a nice date night at the Capital Grille. We arrived 15 minutes early for our 8:00 PM reservation on a Saturday evening, checked in with the host, and proceeded to wait nearly one hour for our table. We let him know we would be in the bar, so that he could easily let us know when our table was ready. ONE HOUR later we had not yet been seated. My husband had to check with the host several times regarding when our table might be ready, and only after waiting 30 minutes past our start time did anyone proactively approach us to apologize for the delay. I understand that Saturday is a busy night for any restaurant, but I've had better service at Chili's! We were finally seated and whisked through the main dining rooms, past several prime open tables, only to be placed in the corner of a dark back room with no other guests. At that point we decided that our business was obviously not appreciated, and we decided to leave. While the Manager did apologize profusely to my husband, we decided to take our business elsewhere. I will say that I have had wonderful dining experiences at the Kansas City and Houston Capital Grille, but it seems that the Dallas Capital Grille is not up to par.
Pros: Good reputation
Cons: Very poor service
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