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Businiess name:
Silverado Resort & Spa
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Review by:
citysearch c.
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Review content:
Planned a trip to this resort as a weekend getaway for my partner who suffered a nervous breakdown only to have the resort mis-handle our reservations through expedia and try to move us out of our room a day early saying we only booked one night. Not the case at all. Yes things happen and the resort finally saw it was their error and gladly offered to upgrade us to a suite. (We could not stay in the same room and were rushed out due to the room now being over booked)
But the damage was done. My partner had an anxiety attack and just wanted to leave. So much for the relaxation and I was extremely furious with the resort for making a situation worse.
They offered to credit us back since we wanted to leave and apologized for the trouble and would take care of the issue...but lo and behold our american express statement came and we were still charged.
Called the resort back and well bad bad bad attitude over the phone regarding the matter but then seeing it was their fault (again) said they needed to still call expedia to handle the charge. They called and yep their fault again.
Don't get me wrong this is a beautiful resort and the staff (beyond front desk and managers) were great but I should not have to worry about getting booted out of our room while I'm trying to attend to a sick love one.
May I add we drove in from LA with a rental car only to have to drive back .
Silverado Resort needs to tighten up their ship. WORSE hotel stay ever!
Already alerted our own clients to avoid this resort and not book any future events or lodging due to the unprofessional-ism.
Pros: Location
Cons: Bad Reservation
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