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Businiess name:
Steele Creek Tire & Service Center
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Review by:
citysearch c.
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Review content:
Unless you enjoy throwing money away, please do not take your car here to be serviced. I took my car in to be serviced, all it needed was a tuneup. At first I was quoted a certain price and hours later received a diagnostic for the things needing to be repaired on my car. I gave them permission to fix those things they suggested to be fixed. I ended up paying 3 tiimes as much as the initial quote for a tuneup. Thinking my car was fixed, I was very dismayed when my car began to steam, overheat and make popping noises under the hood. I was not able to drive my car 10 miles back home because of it's overheating. I remembered the 12 month warranty they gave to me letting me know that if anything went wrong with my car, they would be able to fix it. I promptly took my car back in. The young mechanic, smirked in my face, took the warranty and said (I quote) ""we can't do anything with this (the warranty)"". He then said they would have to ""look under the hood"" to tell what is wrong with the car. 2 hours later, he came back with a diagnostic sheet that totalled over $700 dollars in repair. You would think they would have mentioned these repairs with the first diagnosis (this didn't just happen over night). Not more than 24 hours after bringing my car in for a tuneup, I have repair bills totaling more than $900. Of course, the owner, Doug Gailor, has not been available all week to discuss this matter. Not only where the mechanics unfriendly, and even hostile, but the assistant manager was completely non-sympathetic and obviously unwilling to rectify the situation. Since this time I have taken my car in to a reputable place (AAA- to be exact); who said my hoses had a puntured hole in it. I really regret not taking seriously the first women who reviewed this place. Again, please do not go here!!! I would have given this place no stars if that were an option. We are hard working people and we do not deserve to be subject to the whim of con-artist mechanics.
Pros: I'm wiser about the lack of ethics of this place
Cons: Degraded, my car is worse than before I took it in, I'm out of money as a result, absolutely frustrated with the total non-existent customer service
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