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Businiess name:
Metro Infiniti
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Review by:
citysearch c.
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Review content:
I renewed my lease with Metro Infiniti in the Spring 2010.The Metro Infiniti Dealership over promised and under delivered. I had two months left on the old lease with no wear and tear and all paper work to prove all maintenance was made on the old lease throughout the time I owned it. (They didn't want to see it or didn't need it for the new transaction.) The Sales Rep Billy Adams and Finance Manager Dave Wood stated that the Metro Infiniti Dealership would take over the two last payments and that I wouldn't be charged for wear and tear and that the dealership was going to take care if it. 2 certified letters came to the house asking me to pay for wear and tear and the final two payments on the old lease. David Wood the Finance Manager told me to ignore the letters as the dealership was taking care of it. I received a 3rd certified letter and became disturbed by the fact that the bill wasn't taken care of by the Metro Infiniti dealership. I emailed and called David Wood to get clarification and he was conveniently unavailable, I reached out to my sales representative Billy Adams and he would only speak to me over the phone and he said that he was taking care of it. After 6 days without an answer or reply from Billy or David I sent a formal email to the General Manger Harris Ruderman. After a 13 days of going back and forth between the customer ""me"" and the sales staff nothing was resolved and now I am stuck with a hefty bill.
My Mother, Father, Brother and Grandfather all have Infiniti's. Very loyal Infiniti owners and it's all about to change over an unprofessional transaction done at Metro Infiniti. This will not be my next lease nor purchase. When you say you are going to do something own your word and do it.
I advise you to NOT to do business with Metro Infiniti, Billy Adams, David Wood or Harris Ruderman, you will regret it in the end. Also, note that Corporate Infiniti will not handle this either, each dealership is individually owned.
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