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Businiess name:
PenmarManagement & Finance, Inc
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Review by:
citysearch c.
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Review content:
I am a physician looking to rent a Penmar-managed townhome near my new job. Penmar's rental manager, Marcus, requested that I provide him with all of my bank account numbers, my credit card numbers, my social security number, and my driver's license number before he would be willing to show me the place. After explaining why I did not feel comfortable sharing such personal information with strangers, he agreed to show me the unit.
After I saw the place, I was very interested in renting and simply asked that my fiance be able to see the place before I submitted my application. Marcus agreed and told me two days ago that he would hold the place for me until my fiance could see it today at 7:30pm. He calls me today at 3:30pm while I am busy seeing patients at my clinic, and leaves a message telling me that if I wanted the place, I needed to fax him my completed application form with ALL of my personal information (he stressed this 5 times in his voicemail) BEFORE 5pm. He also said that if he didn't hear from me, he would meet me at the rental property at 7:30pm as previously arranged. I got off work at 6:20, and called Marcus but he didn't answer his phone. My fiance and I both rushed over after work, driving 30 miles each to get there for our appointment. We arrive at 7:20, then 7:30 passes by, then 7:45.... 8:00... still no sign of Marcus, and no returned phone calls. All of my calls to his cell phone just went to voicemail. My fiance and I left very disappointed with this company's lack of responsibility and professionalism.
Despite the disappointment, we're glad that we are not renting from this management company. I cannot imagine the difficulty we would encounter trying to get any issue addressed. Nightmare avoided!
Cons: Irresponsible, never returns calls, misses appointments
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