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Businiess name:
Romio's Pizza & Pasta
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Review by:
citysearch c.
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Review content:
I have been ordering from Romio's for years, putting up with the slow service, inept order takers, and awful customer service because the food is generally good but the experience I recently had has effectively ended our strained relationship. I ordered the chicken parmigiana pasta dish and my husband ordered a meatball sub. When our order arrived an hour and a half later (we were quoted 30 minutes) it was incorrect. I got a chicken sub and my husbands sandwhich was spaghetti and meatballs. I called them back to have it corrected and was told by the man who answered the phone that they would have it to us in another hour. Fine, whatever I'll wait...well the hour came and went and I called back and got told that the gentleman never even put the corrected order in and it wasn't coming. In fact it is not their policy to take back food. I asked, even if it was your fault we got the wrong order in the first place. The response...""well you got food didn't you"". I asked for the manager and got an extremely rude women with limited English skills who didn't see a problem with the situation and would not replace the food I didn't order with what I wanted and paid for (by the way, what I paid for was much more expensive than what I got) and was not willing to refund my money. I even offered to return the untouched and uneaten food that we did not want so we could have our order fixed but to no avail. I am relating this to you all before you order so you can take your own risks. I wish you luck if you decide to order......
Cons: Poor Customer Service, Inept order takers, Lies
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