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Businiess name:
North Coast Moving & Storage
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Review by:
citysearch c.
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Review content:
While the local team at North Coast (Allied Van Lines, Inc.) are helpful professionals, I made the mistake of thinking I'd get great customer service for a move from Seattle to Newport Beach, CA. I have just been through one of the SINGULARLY WORST EXPERIENCES EVER because of a ""Master Driver"" employed by Allied to handle my shipment. I was told to expect delivery on 7/7 and took the day off work to meet the mover. I had no communication from the driver whatsoever, and contacted my Agent to check on the status. I was told the DRIVER had made an arbitrary decision NOT TO DELIVER until the last possible date on the contract, 7/11, because his daughter had a baby and he didn't want to drive. NO COMMUNICATION WITH ME. EVER. NOT ACCEPTABLE. Meanwhile, my mother was rushed to ICU on 7/6 and had a pacemaker installed. I did not fly home because I was expecting the mover on 7/7. After calling Allied Corporate Customer Service, I was given the party line ""he has until 7/11 to deliver."" They exist to defend the company; not to serve the client. I have a sales meeting in Dallas the entire week of 7/11 and cannot be available. The Driver has refused to answer phone calls from North Coast and from Allied Corporate. Clearly, dodging the calls because he is in the wrong. I am the client, and I've been left holding the bag because of some selfish, arrogant moron who thinks his needs trump those of the client. NO STARS. THUMBS DOWN. EPIC FAIL, ALLIED. LOSE THIS LOSER DRIVER
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