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Businiess name:
Super Shuttle
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Review by:
citysearch c.
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Review content:
Overall, my super shuttle experience was a disaster! For my trip to the airport, super shuttle called and told me that I should get 3.5 hours ahead of time. I live on the Upper East Side, going to JFK, so I thought EH maybe I really did need that time. Not so much - we got to the airport in 20 minutes, and my driver seemed as if he was having a seizure the entire way! He kept taking off his glasses and nearly slamming his head at the wheel - rather frightening! Also, when booking this trip, I booked over the phone and paid in advance for round trip pick up, and included my tip as well. My return flight landed (on time) at 11:30 PM, I got off, got my luggage and headed to the pay phone where you are supposed to dial and tell them that you were there. They said, when I was booking, that at MOST, I would wait 20 minutes for a van. However when I called, they said the super shuttle I was supposed to be on JUST LEFT without me and the next one wouldn't be until 1:15AM!! At this point, its after midnight, the airport is full of creepy people and I felt completely stranded. The woman I was on the phone with instructed me to take a cab, save the receipt and call this 1800 number to be reimbursed for my troubles. It has been 3 weeks.. still no reimbursement in my mailbox! I would suggest, that if you have a late landing flight - DO NOT RELY ON SUPER SHUTTLE to get you home !!!
Pros: Cheap way to get to the airport
Cons: They are not reliable when it is late, and their customer service is not helpful !
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