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Businiess name:
Institute For Drivers Safety
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Review by:
citysearch c.
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Review content:
As a business owner myself, it was very upsetting to be treated this unprofessionally. The scheduling of behind the wheel training began after the written permit tes. The 1st session came and went, with the trainer saying some questionable things in a ""half joking"" manner about being ""paid on the side"" to pass the student. That should have been a red flag. The 2nd session was scheduled on a specific date from 6:30 to 9:30 PM as that is all they had available for several weeks. We accepted the late schedule and rearranged our life to fit it. The trainer called at 6:30 PM (the time the training was to begin) to say he would be about 10 min late. At 7:10 PM (40 min after the scheduled time) he still wasn't at our house and this was a school night. I called him to tell him that we were concerned about the late hour, driving around Phx and having an early school day following. I was very calm and told him that we understood he was held up and we'd just reschedule. He responded by saying that we would be charged $50 for not cancelling within 48 hrs. I responded by saying we weren't cancelling, he was not able to meet the schedule and it was too late to start the training. He was not professional and would not repeat his name and repeatedly told me I would be charged. I contacted the office the next day to explain what happened and to reschedule. They would not reschedule the session until I paid this ""cancellation"" chg which I again explained to no avail. I requested the manager or owner to return my call to clear up this ridiculous communication but they never did. After paying fees and spending months with this company and my daughter was unable to finish her goal of obtaining her license, we requested our credit card company to refund the fees charge it back to the Institute. We can't recommend such a lack of professionalism and disrespect for customers over such a minor issue that could not be misconstrued as a cancellation.
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