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Businiess name:
AMC Classic Arbor Lakes 16
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Review by:
citysearch c.
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Review content:
Last Friday night my husband and I planned in detail a rare date night away from home, stopping at Biaggi's beforehand and planning on a 10:25 (p.m.) Pirates of the Carribean show - one of the few remaining theaters around showing it. I had even called AMC and spoke with someone who verified that it indeed showed at that time, and although I could not purchase advance tickets, he assured me that not too many people would be attending that showing. After a lovely dinner, we arrive at the theater at 10:10 p.m. to see a sign posted that there were no more viewings that night! Upon confronting the ticketer, I informed him that I had even checked with a live person over the phone, and that I had double checked show times online. His snotty, matter-of-fact response: ""Oh, the online information is wrong."" Also that the ""no more viewings today"" sign wasn't recently posted - it had been a daily posting. Well, needless to say, we were extremely disappointed (and now I see the online information has been corrected). We weren't even offered an apology or consolation prize (as if it were my responsibility to predict the inconsistencies), just really snotty attitude. So! Double check WITH A MANAGER before driving an hour if you possibly can. Poor customer service. I'm sure the theater is great, but the experience we had really turned us off!!!
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