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Businiess name:
Mercy Vet
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Review by:
citysearch c.
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Review content:
I wish I had something nice to say but unfortunately I had a very bad experience at Mercy Vet. I entered the door and sat in a chair for 5 minutes before anyone acknowledged me. The girls were very busy and seemingly very disorganized at the front desk. I had 2 very nervous cats with me and once I was noticed I was finally moved into the ""cat"" room (away from the cute but very curious dogs). Dr. Nobraga could not have been nicer, we scheduled an appointment and I was relieved. As I was trying to pay for my consultation visit and make an appt for a teeth cleaning for my cat, the girls at the front were on 2 phones, computer, trying to talk to someone in the back about an appointment etc., etc. After I made my appt I immediately decided to change the date to 1 week later, the receptionist, told me she would remember and write it in the book. I took a day off from work to take care of my cat because I knew she would be very scared after being sedated and left alone at the vet. I arrived early in the morning and was told that I did not have an appt but could leave my cat for 3 hours and the Dr. would come in. My cat was trembling and I would never leave her alone for 3 hours in an unfamiliar place trembling. I left and was very upset and so was my cat. It took over a week for her to stop hissing, crying and growling at my other cat and all for nothing. I asked for my money back for the consultation since I obviously was not going back to such a disorganized and very small place. Dr. Obando, the owner declined to give me my money back stating that I could have left my cat there (who would leave an animal trembling in an unfamilar place for 3 hours, not me). I was also told that that Dr. Obando had offered to do the cleaning but what she doesn't know is that I was referred to Dr. Nobraga and adivised not to see Dr. Obando.
Pros: Dr. Nobraga
Cons: Parking (on a hill, very small), Office Space (very small)
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