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Review content:
Fool me once, shame on you.
Fool me twice, shame on me.
This dental group makes that saying resonate as gospel truth. They are great at manipulating people and wasting their time. Let's start with the offer they made through Living Social (with which I have no quarrel and have obtained great deals in the past):
1- Offer: Tooth cleaning, full dental X-rays and a 1 hour whitening session.
What they actually deliver is a far different story when it comes to service. First, they separate the services into three different office visits. Since I purchased two packages, one for my wife and one for may self, this meant making six different trips. Oh, did I forget to mention that they were so booked up that they could not see both of us on the same day. Guess what else, the appointments were scheduled 90 days into the future, and then confirmed two days prior and cancelled one day before they were to take place. Let's not sell them short on imagination, they managed to do this for both of us on separate dates. By the way the new appointments offered were 45 days into the future, and guess what, all six dates had to be rescheduled. Their logic was bullet proof, the Dr. can't see the X-rays and the technician perform the tooth cleaning on the same day because they are too overbooked due to the wonderful response to their special offer.
Needless to say, my wife and I were not going to take up the risky tooth whitening part of the deal due to our concerns with experience level of the dental staff. As far as we could find, the dentists are a husband and wife team that performs what appears to be every specialty practiced by dentists. In our experience with reputable and conscientious dentists, they refer patients needing specialty services to other professionals dealing exclusively with those procedures. Just take a look at their website for an understanding of what I am referring to.
Last, but not least, the total lack any semblance of professionalism in their customer service area is the crowning jewel of this office. When you call in and get an answering machine that says ""leave a message"" it states that call was received outside of working hours, but it never states what those working hours are. I have called numerous times and received this message between the hours of 9 am and 5 pm during weekdays. When you do reach someone the only thing they seem to be able to due is to reschedule your appointment.
Anyone who has read this far, I am sure, does not need any more warning. If it is too good to be true, then it probably is. The Windemere Dental Group sure does live up to this saying with flying colors.
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