Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Jack in the Box
|
|
Review by:
citysearch c.
|
|
Review content:
I'd like to share this brand experience with as many people as possible. Two days ago, I was craving a Big Cheese Burger from Jack in the Box. After a long day of work my wife and I decided to fulfill my crave. We walked into the Jack's located at 4323 196th St SW, in Lynnwood WA just before 5pm.
There was no line and one lady behind the counter, whom I believe was the manager. She was wiping trays and placing the paper-lining.
She looked up and told us, ""use the auto order kiosk"".
So... I had to wonder. There's no-line and I'm told to use the auto-order kiosk?
I said, ""I don't want to use the machine"".
She than pointed again and said ""use the auto-order kiosk!""
My reply was once again. ""I don't want to use the auto-order kiosk"".
Then she started yelling at me ? rambling about not having someone available to work the front counter and that she need to help drive-tru. Once again than why was she cleaning trays? I was totally confused by the situation. We left Jack's without ordering and very upset.
I was so upset that I tweeted about it as soon as possible. I also left a comment on jackinthebox website.
Today I received a phone call from their customer service reps. I'd have to say the experience wasn't much better than the one I had at the restaurant. The first rep was very kind and I felt like she was really listening... Then she passed me over to someone named Bradley.
Bradley was fixated on the fact that I didn't want to use the auto-order kiosk. He asked if I've ever tried to use it before. Which I did when Jack was giving away free tacos. However, my frustration with the kiosk, made me cancel the order and use the traditional means. Than Bradley asked if I asked for help with the kiosk. No, the line was long and that's why I tried the kiosk in the first place, plus free tacos.
Bradley than told me that ""Jack in the Box is going to go to an ALL auto-order kiosk"".
WHAT? You mean to tell me that I won't have a choice how to order at Jack in the Box in the future???
At this point I told Brad that if Jack does this, I'll never eat at ANY Jack in the Box. I already have crossed the one at 4323 196th St SW off the list. I then said, when this happens don't expect my parents to order a hamburger from a kiosk. He said... ""I'll make a note"".
This wasn't even the main reason I was upset, it was about the way we were treated. We walked in the door to give Jack our money in return for a few cheese burgers. At this point I figured my talk with Brad wasn't going anywhere so I asked him.
""Why isn't Jack on Twitter?""
His reply is Jack doesn't have time for Twitter he only uses Facebook. I'm totally surprised that someone like Jack whom might be using kiosks as his main way to order, wouldn't be on Twitter? How will he know when someones upset? He won't.
Or maybe Jack, just doesn't care about me or his brand.
Pros: Love the Big Cheese Burger
Cons: In my opinion the Manager is horrible and should be fired!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|