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Businiess name:
The Carpet Guy
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Review by:
citysearch c.
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Review content:
We did business directly with the owner Gary Penrose, who we met the first time we entered his store. He was very helpful in the store and eager to do business. We felt good about the bid he gave us and proceeded to purchase flooring with installation. That's when things changed... the installation was delayed, the appropriate measures were not taken to prep our floor for tile, installation guys used existing materials which were supposed to be replaced and we were not given a credit, carpet installation took much longer than necessary or what was promised, COMMUNICATION WAS POOR, we called several times to schedule, we spoke to Gary directly about problems after installation (cracked grout) that took 6 WEEKS to resolve!! The entire process became a hassle. I WOULD NOT RECCOMMEND THE CARPET GUY!!
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