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Businiess name:  American Service Center
Review by:  citysearch c.
Review content: 
I have been taking my current used Mercedes to ASC since I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--dealer service experiences with other brands. I've used ASC ever since that first repair, due to what has been superior customer service and excellent quality of repair. From the time you pull into the garage-like, yet open service drop-off area, to the quick approach of an ASC associate to help you, all the way to the clean, repaired car you pick up, and the email/phone follow-ups, the service experience at ASC has been a world of difference from other dealer service I've had. While that customer experience is all well and good, the quality of repair at ASC has been excellent. I don't recall *ever* having to take my car back because something wasn't done properly, or *ever* having to argue with anyone about things done that shouldn't have been done, or things not done that ought to've been done. And while that certainly should be the norm, my prior experience with dealer service--as well as most independent repair shops--marks this as particularly noteworthy. I was lucky enough to have Dan Moreau as my first service advisor/assistant service manager, and I continue to call on Dan whenever I have service questions or issues to resolve. Dan has listened carefully to my questions and requests, and has answered honestly and thoroughly. Dan has also helped secure MB-USA coverage for items that might not--technically--be covered, but which an owner shouldn't really expect to pay for. (Overall, and happily so, this Mercedes has been far more reliable and even economical to maintain than either of two prior cars, a Honda and a VW.) As with an earlier reviewer, I live in DC, and find ASC convenient to Metro. Should you not wish to walk the three blocks to/from the Ballston station (Orange line), ASC offers shuttle service. I will certainly lean toward Mercedes for my next car, and will definitely continue to have them serviced at ASC.

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