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Review content:
The required three-year contract -- which was NOT made abundantly clear to me at the time of signing up - is very customer-unfriendly. A year and a half ago when I moved into my new home, I had a shared income, and $27/month was worth it for the peace of mind I got from having an alarm. Since then, my bills have gone up, I'm supporting the home on a single income, my ex-husband has lost his job, my child support has been cut off, food and gas costs have raised, and more. I can no longer afford many of the things I have, and have cancelled my phone service as well as much of my cable, and I am having to refinance my home to stay in it. Quantum, however, refuses to let me out of the contract. I explained to them that having an alarm won't mean jack if I can't afford the house it's in, and they simply could care less. The only response was a repeated, ""I can send you a copy of your contract,"" as if somehow that makes everything fine. In today's economy, you can really tell which companies care in the slightest about people, and Quantum absolutely, positively does not. Be careful signing that contract, because once you do, it's more important to them than you are. IN ADDITION - she also explained to me that if you don't cancel in writing more than 30 days before your contract ends, they will sign you up AUTOMATICALLY for another UNBREAKABLE 12-month contract. I am honestly disgusted at the complete lack of caring that this company shows, and I hope that the failing economy hits them as hard as it's hitting their customers, and that their creditors are as sympathetic as they are.
Pros: the service works
Cons: customer service is abysmal
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