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Businiess name:
Fat Belly's Bar & Grill
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Review by:
citysearch c.
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Review content:
We went to this restaurant for lunch this afternoon. It seemed like a fun place right in the middle of downtown Portsmouth, which is chock full of excellent restaurants. We were seated rather quickly for a busy Saturday afternoon, placed our orders and waited.... and waited... and waited. We waited 45 minutes for a plain hamburger and a turkey sandwich. The burger was ordered with no toppings yet came piled with toppings. After a 45 minute wait for a couple of sandwiches that were not even made right we voiced our unhappiness to our server who stomped off and told who Im guessing was the 'manager'. We can appreciate the fact that the restaurant was fairly busy, however the family seated behind us (who came in after us) were served, fed, and left by the time I had just received my side salad. When we told the 'manager this' he literally shrugged it off and said 'were busy' with out even an apology. In the midst of Portsmouth, where as I mentioned GOOD restaurants are numerous, the competition must be fierce an this is absolutely not the way to treat customers. Anyway, as we were leaving after receiving 1. horrible service and 2. No apology the 'manager' told us to ""have fun at McDonalds"". We told him quite clearly (and loudly) that ""smart-ass comments are not necessary"". The table next to us even voiced how long we had been waiting for two simple sandwiches. We have never complained before at any place of business, This was a first and was absolutely justified. This restaurant is unprofessional and absolutely not recommended. Although this restaurant has a prime location, I have yet to see a business last in this space for more than a couple years. With their customer service I can only guess their time wil soon be up. There are better places for far better service.
Pros: good location
Cons: worst service we have ever received.
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