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Businiess name:
Ja Ross Salon & Day Spa
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Review by:
citysearch c.
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Review content:
I must say this is not the worst but also not the best. It's not only that the stylists do not all have experience that qualifies for better than Great Clips prices, but the desk customer service is well below what a upper end salon should be. There is just soo much more as far as attitude, customer service and caring just a little, by doing the extra bending over backwards that would make this place shine. Right now I say they are really not much better than a Great Clips with nice atmosphere that you pay for. Also, if they dont have to include you on the daily deal they ""WONT"" because they dont go the extra mile to offer benefits that are right under their noses. They almost seem to take pleasure in telling you that you missed out on a deal. Little things are overlooked like not mentioning the free spa is a simple communication that's overlooked - maybe more training? Even the owners act like they cant do anything for you, forgetting these are ""CUSTOMERS"". If I really want to walk into a salon and feel like I'm family and even to go so far as treated royally, I will have to go elsewhere, the feeling here is that they even talk about you when you leave --very unprofessional. If I were the owner I would send my desk people to customer service training of some sort or at least verse them in things to say like; ""Can I get you anything to drink"" OR since the cut/color was off and you had to come in again, here's a coupon for $5 off your next visit. Also, dont assume the person who made the mistake is going to be able to fix it ""ALONE"". Get another person to watch so the customer doesn't feel like the mistakes are still coming--at least they were brave enough to come back to get it corrected. Owners please remember these are your ""customers"" not your enemies or bill collectors, and your attitudes rub off on the employees. Please dont take this write up the wrong way, but use it to benefit the salon. You owe it to your customers!
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