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Businiess name:
Weber Chevrolet Creve Coeur
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Review by:
citysearch c.
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Review content:
I wasted 90 minutes on what should have been an easy deal. Instead, the dealership backed off of a written offer. Be careful and don't waste your time.\r
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I worked with Linda Schrader online before coming into the dealership. She quoted me via email a price based on GMS, with additional discounts. We also discussed a specific number for a trade in, verified by the Black Book app on their site, which she confirmed she would stand by. We had a deal in writing and verbally. She wasn't working the night I could make it in, but assured me John Eichorn was aware of the deal and would take care of me.\r
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When I walked in, no one greeted me and when I asked for John, I was told where his office was and that he was ""around"". After waiting, I asked another employee to page him. I waited quite a bit longer only to have to see that he had returned to his office, not even bothering to seek out who paged him. He then quickly shoved me off on another salesperson.\r
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Once the vehicle was identified, we went back to the office to do the paperwork. This is where it all went south. They told me the GMS pricing was higher than Linda's quote. I agreed since she told me she was quoting below GMS. I showed the salesman and John the emails from Linda. They didn't care. John also undercut her trade in quote by 2k. At this point we now had a 4k difference from the original terms and no one cared. They didn't even care to contact Linda because it didn't matter what she told me, they weren't doing the deal.\r
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John didn't care that his employee put something in writing and he wouldn't back it up. So much for reputation. Barely an apology from him as I walked out the door having wasted a night.\r
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The next day after contacting the general manager, I received an email apology and an offer to honor the original quoted price. Too little, too late.
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