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Businiess name:
Marina Del Rey Optometry
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Review by:
citysearch c.
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Review content:
I have never given a company a bad review until now but boy do they really deserve it.
I purchased a Groupon for this place and thought I would give it a try. I've had such great experiences from all the places I've tried through Groupon I thought this would turn out to be another one of those however from the get to it turned from worrisome to truly awful.
After calling to make my appt, I was called the day after to reschedule bc the person scheduled to perform my treatment had a personal appt. I rescheduled for the same day a few hours later only to be called again the afternoon before the appt to ask if I could reschedule again bc they'd had a cancellation and the technician wanted to go home early... BAD sign. I was told once before I purchased the Groupon and when I made my appt that if I wanted anything more than the standard bikini area done it was an extra $50 for the three treatments. I said fine, that was reasonable.
When I get there, Adam at reception tells me three treatments won't actually get rid of any hair but if I did want to get rid of the hair, before my first session I had to decide to do all six, otherwise I would have to pay the full $999. I tried to be reasonable and ask if I could just do one session first to see if it worked and if I could tolerate the pain before making my decision. He refused to work with me. I decide to try it anyway to see if I want the other three later.
As I have the towel wrapped around my legs and the technician comes in, Adam rudely interrupts to remind her that it's just the standard bikini which only covers hair growing beyond where your underwear would grow. Since I don't have any hair that grows outside of that region, I ask if there any way they can just treat a small area beyond that and they both refuse, all the time while I'm laying back with my legs exposed and a towel wrapped around me. So completely unprofessional!
It turns out it's not $50 they're saying for any area beyond the ""standard bikini"" but $400!!! More than eight times the price plus they don't even care if you're satisfied with the service before trying to sell you more sessions.
Needless to say I walked out and am asking Groupon for a refund. It would be one thing if I hadn't called once but twice and got the same $50 information... this place is such a scam. No doubt they'll be out of business soon.
Pros: Nothing
Cons: No customer service, Employees misrepresent cost
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