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Businiess name:
Gold's Gym
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Review by:
citysearch c.
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Review content:
What a rip-off! In response to a ""one month free"" membership, I was then charged an equivalent amount in ""Processing fees"". When I explained I only wanted a short-term commitment and would go elsewhere, I was offered a ""deal"" of no processing fee and just pay first and last month's fees upfront. Upon accepting that and using the facility, I went in to cancel the membership--which I had to do in person, not by phone--and they told me that the credit card had already been charged and they could not reverse it. What? Then I found out that the charges continued for another month thereafter. . . and now they claim that the fine print says they can get away with that and that the person who made that ""deal"" with me was wrong!
In trying to dispute this, Gold's says they're hands are tied and it's up to their third party billing company, ABC Finance. ABC says it's up to Gold's Gym. What a classic scam! I had to call ABC three times. The first person ""dropped"" the call. The second put me on hold and never came back. The third person sent me back to Gold's. The whole time you're listening to a recording of how important their customer's are to them.
In short, this is simply a dishonest company. Their business model is designed to take advantage of people by confusing them, overcharging, and fighting until the customer gives up in frustration. What they said in person at first is not what they are saying today and apparently not what is in their fine print--which I did actually read and couldn't make sense of.
They do not care about their clients. They seem to not care that anybody and everybody has negative experiences with them--see other reviews. They are counting on the fact that most people are not going to argue about $120. They just didn't bargain on the fact that I am not ""most people"".
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