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Businiess name:
Chumlee's
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Review by:
citysearch c.
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Review content:
Horrible customer service, not so good food, and there was a hair in my food.
From the time we placed our order it was at least 45 minutes until our takeout food was ready. We have never had a Chinese restaurant take more than 20-25 minutes to make our food, and since they didn't tell us how long to expect we were waiting in the restaurant for a good 20-25 min. I can understand busy restaurants, but I don't think I have ever had any order out food take 45 minutes to prepare even in places that were packed.
We finally get our food home and only part of the order we paid for is there. My husband calls and specifically asks if the rest of the food is ready. He says the woman told him to come back and pick it up. So he drives all the way back only to be told they are out of the remaining items we ordered. He said the woman didn't really even acknowledge him, but thew a giftcard at him saying they were sorry they were out of the remaining items. No discussion. No asking if we wanted other items to replace the missing food. No refund. He said she turned her back on him and walked off after passing over the card over.
After being charged for food we didn't even get, having a hair in the food we did get, and finding the food dry and tasteless we will not be going back.
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