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Review content:
Let me first say, that I have never written a negative review, and that I was so displeased by the horrible service that I felt I had to let others know not to have their vehicles serviced by this dealership. I have a 2008 Jeep Grand Cherokee SRT-8 that i had purchased from this dealership. We also have many other cars such as the new nissan GTR, Ford GT40, and two BMW m5's. All of these dealerships have provided us with caring and pleasant service with no questions asked. However, the Jeep dealership is a complete JOKE. The Jeep has had more problems than any other car i have ever had, and unfortunately the worst service to go along with it. Three of the main problems with this vehicle/ dealership are the auto leveling headlights, as well as the door jamming,as well the tire pressure sensors breaking.
First of all, this particular jeep has auto leveling headlights. For some reason back in January they stopped working, and were stuck aimed down. I brought the car to this dealership, and they told me there was no problem found and that they compared it with other vehicles and was normal. I wish I could show you the picture of the lights. The lights were aimed about 10 feet in front of the car, and this is ""normal""?!?! I obviously took the car back and had them look at the lights again, this time they said that they adjusted the lights and aimed them up mechanically. I told them that was not the problem, the problem was the auto leveling device which wouldn't re-aim the headlights back up. Then they realized that i had changed the tires on the Jeep because the stock tires are so stiff that you feel every bump. I go to pick up the car for the 2nd time for fixing the lights, and the service manager (Ray Rossi) hands me a piece of paper comparing the specs of the tires I have, vs the tires i bought. The difference was 1 rotation in a mile, and half of an inch taller. They used this excuse to say that the tires had raised the back end up so high that it was causing the auto leveling headlights to not work. Eventually I gave up on having the headlights fixed, because it was such a joke and run around with this particular dealership.
Secondly, a week after I bought this Jeep I had a stereo system installed by the professional company, Tweeter. About a month ago, me and my wife went to see a movie, and she closed the door as normal. When we came back out, her door was jammed. I took a look at it, and the panel was pulling away from the actual door. I again, took the car back to the dealership. I get a call about five hours later, saying that I have a different stereo than stock, and that whoever installed the speakers ( over a year ago, with no problems with the door) had broken the clips. They tried telling me that all of a sudden the door just jammed, and that a year and a half later the stereo caused the failure obviously to avoid paying for a clip that might cost them three dollars? They told me that it would not be covered under warranty and that it would be 90 dollars to fix. I told them I would fix it myself, because I wasn't going to give this dealership another dime.
There are many, many, many more examples like these laughable run arounds. I would hope that after this review, you never take your car to be serviced here. They have horrible service EVERYTIME I take the car in. Also, Ray Rossi does not know how to treat paying customers. Now we all know why Chrysler is going out of business, awful service and people who just want to nickel and dime you after buying a $45,000 dollar car and obviously their warranty doesn't mean anything. This dealership is on the hit-list of the 700+ dealers to close because it's so awful! I wish it was possible to give it zero stars, because I would have.
Pros: Rude managers, only want your money
Cons: Service, car goes in with 1 problem, out with 2 more
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