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Review content:
I would never purchase another vehicle from this dealership let alone a dodge, Jeep or Chrysler after this experience. This is very disappointing because I have a Dodge and Jeep right now. In August of 2010 I purchased a dodge grand caravan SXT for my wife and kids. The following day we had to bring it in because the brakes were vibrating. They tried charging us for new brake pads and rotors and after some arguing on the sales floor they changed their story, keep in mind this is the day after we bought the car. One week later we dropped the car off to have a DVD player installed, evidently they send it off site. It took 3 days which seemd rediculous but I wanted it done right. As they were driving the car back to the dealership it was rear ended. The damage was minimal but this was a new car and now there woud be an accident report on it. They said that they couldn't repair the bumper until the insurance company told them what they would get. At this point the car is three weeks old, getting more frustrated. I was told three times that they were ready to repair and three times I had to go back and pick the car up with no repairs being done. I had to deal with the insurance company from the person who hit my car, that I wasn't in. I finally got them to pay, then the dealership complained that the check wouldn't cover the repairs. I was given a rental car in the interim, a dodge charger, wouldn't recommend this car to anyone had to exchange this car because it had issues on the highway. Ended up having the rental for about a week, for a repair that should have taken 1 day according to the body guy at the dealership. Two weeks later a notice a debit in my checking account for over $300 to Enterprise. So I called and asked what it was for, they said my rental from Naperville Jeep and Dodge. Called the dealership said I would be reimbursed after 1 month nothing, 2 months nothing, started calling everyone at this point. Finally went in and had a confrontation with Ray Rossi and had a check in my hand 2 hours later. Evidently all Enterprise needed was a piece of paper from corporate authorizing the length of the rental which they had just not dropped off at Enterprise. How much worse can the service get, well a couple of days ago we dropped the van off at the dealership because it was making a sound. At this point we've put less than 4,000 miles on the car. My wife gets a call the next day from Keith Larkin service manager saying we need new rotors and brake pads on the rear tires, 4000 miles!! I called up and asked for an explanation and he said it is what it is, just pay the $485 its not that much. At this point I called corporate to complain about dealership, they took my complaint and said I would need to speak with the district manager. I asked for the number and was told only the dealership has that info. So I called the dealership they said they didn't have the number, which I know was a lie, because they call the district manager when they have an issue. Called back corporate they put me in touch with a different dealership, who wouldn't give me the number but offered to repair my car free of charge. Not what I wanted. Called corporate a third time, now my issue has been escalated and someone on the corporate side will handle. While all this is going on my wife gets a call from the dealership, Keith, stating that everything is good to go and that the car is fine. Nothing was replaced, why the sudden change, they just wanted us out of there. I don't want my wife and kids driving in an unsafe vehicle obviously, makes me very nervous. I can't believe a dealership can stay in business doing businss this way. Definately stay away you won't be happy. If you value customer service you will be miserable.
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