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Businiess name:
Cafe Amore
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Review by:
citysearch c.
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Review content:
In my previous review, I talked about how bad the service was. Boy, how things can change! I submitted a similar review on the restaurant's website because I felt they had a right to know about my experience. What I didn't expect was an email back from Denis, one of the owners. He was very apologetic and told me that my review actually was a wake-up call. He even said that he printed out my review and read it out loud to all the employees. He invited my wife and I to the restaurant so that he may give us a full apology in person. I'm pleased to say that our last visit was exceptional. The service was much better and, as a bonus, Denis offered us a free meal. Even then we still tipped the waitress really well (a $20 bill). Denis was very warm and friendly and it's obvious that he's passionate and really cares about his restaurants. Every business makes mistakes and I believe that every business is entitled to a second chance it they really want it. It's obvious that Cafe Amore really wants the business. So give them a chance. And if there's something you don't like, don't hesitate to let Denis know. Feedback is important and the folks at Cafe Amore are all ears. :)
Pros: Good food. Good ambience. Much improved service
Cons: Wish I had spoken to the owner sooner.
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