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Businiess name:
Rocco & Rocco
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Review by:
citysearch c.
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Review content:
A little competition, I'm sure, would improve how Rocco and Rocco defines its spa experience. It's convenient and that's why I think it draws a crowd ... I've been a client there for nearly two years. My experience is that services are sacrificed because overbooking makes detailed care a second priority. I often feel that I'm processed through a car wash of services--especially getting my hair cut--and that an obvious get-them-in-and-out philosophy is paramount to building a reputation based on quality. The environment is often hurried, unorganized and loud. At the desk, I'm usually asked to wait and there always seems to be confusion or hurried chaos. I usually leave underwhelmed and perhaps a bit disappointed ... especially when I get a big-city bill for a less than a big-city experience.
Pros: Convenient location; availability of services.
Cons: Hurried environment, lacking detailed care.
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