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Businiess name:
Buffalo Grove Theatre
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Review by:
citysearch c.
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Review content:
We have Come here for MANY years and have seen this theather go ""down hill"". We have watched them go from brand new - to do not touch anything - it is filthy! Whether it is the GROSS bathroom, the stale food, critters and the now completely rude employees. Our tradition is now OVER! Today was our final and last experience. We brought our children to their weekly movie outting. My daughter now 28 months and son just under a year and a half. Upon arriving to the theater and purchasing our tickets. We were told we had to pay for them. We have, like I said come here every week since they were born and now there is a fuss? We were told, "" you HAVE to buy a ticket for everyone!"" ""Since when,"" we asked? ""SINCE ALWAYS!"" were were snapped at. My son when asked how old we stated, ""just under 1 1/2 years"". We were then told again we still had to pay for him. Then told the cut off is 18 months. How they possibly can figure a 16 month old as being 2 months older is beyond me. We stated we would pay for my daughter who was sleeping, but were told we still had to pay for my son who was 16 months. I exclaimed, ""he was born in JULY!"" We were then asked to leave by the manager. Who obviously had to show she was so powerful in front of her employees. I am not a young kid nor is my senior mother. I have NEVER been treated so poorly by ANYONE as the employees at this theater have treated us. The ticket seller actually stuck her tongue out at us after we asked to speak to her manager. Who we had to wait for 10 minutes in the pouring rain while she talked on the phone. It is NOT the money, we have plenty of that. It is however, the idea of spending our money at a company that has encourages and rewards customer abuse. Not wanting to end our tradition. We returned a 2nd time the manager had the audacity to argue with me over when MY children were born. Who does that? Why? It is obvious why their theaters are empty, the entire place is filthy and the place is painfully desperate.
Cons: I cannot say enough about the poor customer service and serious lack of cleanliness here!
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