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Businiess name:
Frank Lumber The Door Store
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Review by:
citysearch c.
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Review content:
About 3 yrs ago we bought two french doors from The Door Store. We were pleased with our purchase until two week ago when we found that the laminated, insulated glass was coming apart.
We called Franks and they said this was because of where the doors are on our house (soyth side) but offered to replace the glass ""at their price.""
Since the doors are in a very protected location (large overhang, trees, nearby house, their story worried me. Moreover, if I bought new doors ""at their price"" would I need to replace those doors in 3 years?
I called three other vendors. All told me that the story Franks was telling me was BS. They each said the likley problem was improper construction of the doors. These are large door and the glass is heavy, beveled, leaded glass. ALL the others said that delaminati0on was likely because the frame of the leading was not reinforced or properly supported on the bottom. They also told me to look for certain problems, esp leakage of the desiccant.
I called Franks again. This time they tried to blame it on me (why didn't I buy a more expensive door?) or my contractor (a long term friend who I trust).
One of the other stores, Seattle Stained Glass, came out, confirmed that the problme was a they diagnosed AND offered to repair the delamination for a price well below Frank's ""at their cost"" price for new glass that .. as ""Jay"" told me, would also fail in three years or so
Frank's warranty is only one year. I do not understand the effort to avoid accepting blame when you have sold a defective product.
Pros: prices and speed
Cons: dishonest response to an issue
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