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Businiess name:
Texas Direct Auto
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Review by:
citysearch c.
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Review content:
here is the latest on my lost title. this was copied from the last of several emails trying to get a title to a corvette i bought 4 months ago from these clowns.
Patrick,
You are telling me once again the same story that I have been hearing from Texas Direct Auto employees for the past 3 months. Keep in mind that I bought this Corvette over 4 months ago. Do you seriously expect me to believe that your company has worked diligently for over 4 months to apply to obtain a lost title from the State of Texas for my car?
My insurance card is attached per your request. Since I have repeatedly asked for another temporary license plate knowing mine was expiring on 3/3/12, why is this the 1st time you or anyone else from your company has asked me to provide an insurance card? This leads me to believe that the temporary plate is being delayed by Texas Direct Auto personnel if the insurance card is truly a State of Texas requirement. Please provide me with the name and email address of your General Manager. I want to make sure that all parties are involved in resolving this matter to my satisfaction.
My temporary plate expires on 3/3/12. If I am unable to drive the vehicle due expired plates caused by your companies lack of attention to this matter then I expect compensation in an amount to be determined by my attorney who is also copied on this email. In addition, I will expect her time to be compensated by your organization as well.
There will be no more excuses or broken promises from you or anyone else at Texas Direct Auto as to why this is dragging on for such as unacceptable length of time. Why a company would force a repeat customer to seek legal help to rectify your companies oversight, shoddy customer service and poor management is beyond me.
I am in the process of notifying Wells Fargo Bank that they have financed a vehicle through your company to which clear title has not been provided or proven.
Every ?consumer rip off report? that I have researched online has multiple complaints against Texas Direct Auto. If I had known this information prior to the purchase of my vehicle I most definitely would not have done business with your company.
The Better Business Bureau now has my complaint along with the other 116 complaints that have been filed against your company over the past 36 months. Since Texas Direct Auto has a ?F? rating I don?t suppose my additional complaint makes that much of a difference, especially since 71 of the total BBB complaints weren?t important enough to Texas Direct Auto to even elicit a company response. MY COMPLAINT MAY NOT GET THE ATTENTION OF TEXAS DIRECT AUTO BUT I GUARANTEE MY LAWSUIT WILL!!
WHEN CAN I EXPECT TO RECEIVE THE TEMPORARY LICENSE PLATE, WHEN CAN I EXPECT THE PERMENANT LICENSE PLATE, AND WHEN CAN I EXPECT THE TITLE TO THE THAT CORVETTE I BOUGHT FROM TEXAS DIRECT AUTO 4 MONTHS AGO??
Regards,
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