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Review content:
For TRULY honest service with absolute professionalism, reliability and the personal attention of the AZ !! Before I buy anything I do the research and read reviews. So when my HVAC died, I began the hunt hoping to find a trustworthy repair company in the area. After reading all the positive reviews (here), I called AZ. I couldn't have made a better choice! Since I called late afternoon for the initial appointment, I was immediately surprised to be offered an appointment as soon as the following morning. A Tech and an assistant showed up ON TIME! Based on my experience with other companies in the past, this was totally unexpected. They briefly questioned me regarding the symptoms and began troubleshooting. Within 30 minutes they had not only found the failure in my unit, but also what had caused the failure. The Tech took the time to explain to me (in laymen's terms) the function of the failed components. He then showed me how the prior system was improperly installed and explained how this caused the failure. He thoroughly described my options, from the repair of the existing unit to the various alternatives for replacement. While I was weighing cost vs. comfort, went the extra mile. He asked me questions concerning my lifestyle (as it pertained to HVAC such as; temperatures my wife and I prefer and at what times, humidity levels etc???) and the he made a recommendation based on our lifestyle, size/configuration of home. I consider myself a good judge of character, and easily found AZ to be genuine and trustworthy. The more I spoke with them, the greater respect I gained for AZs innate integrity, Their professionalism and the sincere concern for our comfort and honesty. When considering the recommendation and looking at pamphlets of options, I asked them about a more expensive unit. They responded that in my case, the more expensive unit would not provide me any additional benefit! There aren't enough businesses out there with that kind of genuine honesty! With the decision made, AZ was able to offer a $1000 instant rebate from Lennox and communicating directly with a lender he secured me 0% financing! We scheduled the installation, and they detailed what to expect. On day one of installation, AZ and their professional crew showed up (ON TIME) immediately set to work placing protective covering over my floors. Throughout the day, I had conversations with each person on the crew and found all of them to genuinely concerned with their personal quality of work and my satisfaction. (Additionally, I found them to be friendly, responsible people). The entire two-day installation went exactly as they described, with one pleasing exception. Installation was completed 6 hours ahead of schedule! AZ and the team are the epitome of Customer Service! In my 25 years of home ownership of 4 different homes, I have NEVER felt so comfortable with my decision of who to perform the work. Nor have I ever been so pleased with the whole experience and the final result. If AZ Air Conditioning does it, I will never allow anyone else in my home to do it. Best regards
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