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Review content:
Portside Towing and Diamond Collision Specialist: absolute the worst experience ever! Consumers beware, and if you have a choice, RUN RUN RUN to any tow company/mechanic anywhere else! I wish I'd looked these guys up online before ever having the misfortune of my car being towed there. (Portside Towing, which hopefully will lose its AAA affiliation, is owned by Steve who owns Diamond Collision, and he directs your car there). It took days to do the estimate (when they'd promised me for the same day), his estimates are apparently always huge, he's hard to reach but seems very friendly until the moment you do not agree for them to do the work, then he turns UGLY. His towing, which he'd told me was ""completely free"" to Diamond, was then added on as a $75.00 charge when I went to take my car elsewhere for a second opinion. He had done NOTHING with my car but sit on it for days and days, and when I told him I'd be taking it, the estimate charge in order to release the car was $245.00. Period. Oh, plus that towing charge, so was going to charge me over $300 for having kept and looked at my car. He said the ""towing was only free if I got work done there."" After telling him that AAA would probably like to know how he misinforms his potential customers, he took it back off ""Oh! I just don't know what I was thinking! Of COURSE you don't pay for towing, silly me,"" he'd said. This man does not care about reputation, about the customer, about relationships--he cares 100% about the bottom line. I never pursue anything like this, but his whole demeanor was so bizarre and creepy that it's really stuck with me, PLUS when I took the car elsewhere they did the work for $1,300, after Diamond's estimate of $1,800. plus. Complaints from others in the past to BBB that I looked up had to be closed because Diamond Collision does not respond, they suggested I take it to Attorney General's office, and I have also opened a file with AAA for them to review, hoping to help others avoid this place. AAA seems to be well aware of other complaints about this business, which I found to be interesting. I contacted Steve and let him know that he had a chance to make this right or I would have to follow up elsewhere--no response, of course. If you have to push and drag your car yourself, if it's the only way to keep it away from Portside Towing and out of Diamond Collison, do it!! By the way, the driver was nice: Kevin. I hope you go find yourself a respectable company to work for, guy!
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