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Businiess name:
Leapin' Lizards Family Fun Center
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Review by:
citysearch c.
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Review content:
As the owner of a very busy business customer service is our number one priority. I would love to say that every single customer that visits our facility leaves happy. But when you see thousands of customers every wk there are bound to be a few that for what every reason have a bad experience. Many times it has nothing to do with us but that the customer did not read the rules, or did not read our terms of agreement on a party, etc.... I wish these things never happened but unfortunately they do. I work on average 75 hours a week to try & always be there, to make every party perfect & to make sure that every customer is happy. Anyone that has ever been in customer service or that has shopped black friday (LOL) knows that you just can't make everyone happy all the time. There are those people who are always trying to get something for free or discounted. I would also like to say that I never loose my cool & that I am the epitome of customer svs. But, no matter how hard I try there are just some days that I have just had enough. I am a mom that opened this business with loans & credit cards because I love kids & thought it would be so much fun. Most days it is. But when you have worked so hard & so long & spent so much on something & someone comes in and tries to take advantage of you & tries to tear down everything you have worked so hard for sometimes I do get very emotional & have just had enough. It is much like someone attacking your child. Even though I may not agree with the customer I always try & make it right and give them a discount or free passes whether they deserve it or not & they still post ugly things. As you can see out of the thousands that have visited us every wk in over 3 yrs there are very few posts. Unfortunately it is the ones that have a bad experience that post. The good thing is that even then there are only 3 on here in 3 years! Out of over 20K ppl that have visited I would say that is pretty good! I have tried to comment back to explain each situation However, they are read wrong and they give the poster gets 2000 characters & the comment only 500 & you just can't get in a response in when you have to cut it so short it appears that you are curt. It is not that I do not care. It is the opposite. When the last poster from 11/10 left our facility I was in tears. They were so rude to me & cost me $70 (which is a lot to me) & made me miss my son's football award's presentation trying to placate them & they didn't care. No matter how hard I tried to make them happy & they saw that I was in tears & they still refused to pay for what they ordered just because my mgr accidentally printed out the wrong receipt & so they wanted to pay for that party because it was $70 less than theirs. I have to ask is that bad customer service or bad customers? I am only human and can only do my best to try & make people happy but when they just try & take advantage of you time & time again it starts to wear you down. We have worked so hard to make Leapin' Lizards an awesome place. We are told daily how awesome it is & that makes my heart swell. We have an awesome staff & the greatest parties ever. We ask each party to fill out a comment card & 95% of the time we receive all 5's (excellent). I wish all of those people would post! Rarely do we get a bad comment. Unfortunately, you just can not please all the people all the time, I wish we could! But I truly hope that you will visit for yourself & make your own judgement & not judge us on the very few that had a bad experience for what ever reason. We are a family & treat everyone that comes in the door as such. Please come see for yourself I promise you will not be disappointed!
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