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Businiess name:
Fox Den Cabin Affordable Vacation Rentals, Cabin Rentals
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Review by:
citysearch c.
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Review content:
This hotel has horrible customer service. My brother who is in the Army decided to get married in California and stay at Hotel Del Coronado for thier honeymoon. They made a reservation over the phone and they were told all they had to do was check in after thier wedding. When they arrived they were told that they needed to pay a 500$ deposit and they did not have the money to pay it. They ended cancelling thier room, but obviously they were charged a cancellation fee. The fee was $500 if you were a no show but since they did show up to the hotel it should have been only $250 which they were willing to pay. The person at the front desk said that they were a no show even though they had gas receits from a gas station in the neighborhood. I am very dissapointed because employees at Hotel Del Coronado were not upfront about a deposit and secondly the person lied about not putting in the system that they had showed up. What a way to treat a man in uniform!! The customer should always be right, and respect should be given to someone in millitary. Very upset!!!!
Pros: beautiful
Cons: lying unorganized disrespectful employees
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