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Review content:
I booked for my pet for 17 days at Brian?s kennels while my family was away on holiday in England. On the 6th day I got an emergency phone call and was told that our pet died unexpected and suddenly!
We had a meeting with the kennel owner after we came back and were shocked to find that there were no any emergency measures taken to try to save her! The owner?s excuses were that the two staff in the office, one was pregnant yet without a car, the other one with a car had just working with them, therefore not suitable to take the emergency procedure. In his business, any staff, new or old, all has responsibility to take the dog to the hospital. Why he did not give instructions to this new staff? For that matter, why he did not rush the dog to the hospital himself? There was about 45 minutes to one hour, according to them, until my dog died. The nearest animal hospital is a 15-minute drive. In the entire crisis, what did all these people do? Absolutely nothing! My dog?s life has been wasted because of these people?s incompetence!
I would not like our sorrow story to repeat to any pet owner. I certainly would not recommend this kennel to anyone.
In response to Brina's Kennels:
Anxious to distance himself from his responsibility in the death of my dog, Chrissy, the owner of the Brian?s Kennels was eager to claim that Chrissy had a pre-existing heart condition. I have to disappoint him there. In Chrissy?s nine years life, never once had she been treated for any heart issues or any other health problems. She was a healthy, active dog when she went to the kennel, as can be verified from Chrissy?s 9 year vet records.
The owner said that the time span of Chrissy?s heart attack was fifteen minutes before she passed away; this is another one of the inconsistent stories he has told us. When we met him, he told us that Chrissy started having breathing trouble at 8:15am, and then his staff told my emergency contact person that Chrissy died at 9:00 am. So, it certainly was not the fifteen minutes he claimed. According to his original story, it was forty five minutes! Plenty of time for them to rush the dog to the 15-minute drive hospital if they were capable!
But then, he told us how incompetent his staff was where the emergency measures were concerned. He said that one of the staff was pregnant and without a car, yet, the other one with a car, because she had just started working with them, this somehow precluded her from taking emergency measures?I still don?t know why!
For that matter, where was the owner himself when Chrissy died anyway? My emergency contact person said that she did not meet the kennel owner when she arrived. Given to the circumstance, should not the owner spoken with her had he been present?
The owner advises pet owners to let caretakers know of their pets? health conditions. To other kennels, perhaps, but not to this one since even in the face of an emergency they appear incapable of taking action, at least in Chrissy?s case.
Anyway, who would want to board their pet at a questionable kennel where a dog died!
Cons: They are incomtetent!
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