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Review content:
In the late summer of 2009 my husband and I were preparing for a move from Massachusetts to Florida. We relentlessly scoured the web for movers, reading company histories, customer reviews, complaints and commendations. I generally hold people to a very high standard and consider myself difficult to please; when it came to handing my worldly possessions over to strangers these standards were raised even higher.
Of all of the companies we considered, Road Runner stood out for their professionalism during initial phone calls and their in-home estimate they provided to me. We chose to use Road Runner and could not have
been happier to have done so. If you are considering a move and are concerned about how your things will be packed, loaded, hauled, and unloaded, I *strongly* recommended Road Runner Moving and Storage.
During the initial estimate they were very polite, knowledgeable and thorough. The estimator (who was also my driver) had quick, accurate, and polite answers to all of my questions (and I had a ton of them).
During the packing and loading the team that showed was very polite and FAST. They loaded my entire place onto the truck in a few hours. My husband and I watched like a hawk to make sure our near-new furniture was treated properly, and it was. I couldn't have been more careful if I did it myself.
During transit they kept in thorough contact with me to let me know where they were, and to refine their estimated delivery date. They delivered within their estimated delivery window, and I knew exactly when to expect them.
Due to unrelated circumstances, I had to back out of the rental house they were delivering to. It was a great relief that they were willing to change delivery locations without making a big deal out of it.
During unloading we, again, watched them like hawks to make sure our stuff was treated with the respect it deserved, and it was. They were as careful unloading as they were loading. Not one of my items was damaged. One of the boxes had gotten a little squished, which they pointed out to me without me asking. They opened the box and left me with it to review the contents while they continued unloading. Nothing had broken, but it was good to know that if something *had* broken they were interested in doing the right thing and not hiding it from me.
In summary: Road Runner does good, honest business. Their prices are very competitive but don't be fooled - you get top-dollar service without paying top dollar. These guys know the moving business and they do it well. If you are considering a move, you need to talk to these guys first and you need to give them serious consideration.
Pros: Professional, reliable, friendly, and FAST (but careful)!
Cons: Not one!
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