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Businiess name:  The Blonde - Martini & Wine Establishment
Review by:  citysearch c.
Review content: 
I enjoy going to wine/martinis bars for the ambience, appetizers, sophisticated selection of drinks and personable customer service. Budapest Blonde scores excellent on three out of four of those categories, but for the extremely disappointing customer service, I discourage anyone from going to this establishment. As being part of a family of small business owners, I recognize the importance of customer service, and I do not tolerate deliberately rude service people - especially when the service person is an owner! In this case, Iiona Simon was the culprit. When our wine glasses were empty and she came over to ask us if we needed anything else, we said no - just the check please. And her response to us was, ""okay, great, we really need these chairs."" That alone was an inappropriate thing to say to customers, but that wasn't what upset us most. We asked Iiona (as many customers do in restaurant/bar establishments) to split the bill equally among three credit cards. She responded to this request with complete disgust and confusion. I informed her to simply divide the bill by three, and she retorted sarcastically, ""why don't YOU divide it by three!"" When we told Iiona very honestly that she was being unnessessarily rude, she became argumentative and stormed away. Needless to say, we will not return. Her behavior was unacceptable as a small business owner, and I strongly suggest that anyone wanting to support quality, customer-friendly businesses not go near this one.

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