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Businiess name:
Dillard's
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Review by:
citysearch c.
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Review content:
This Dillards needs to train their personnel in customer resolutions. I went to Dillards 2 years ago and bought Perfume (Very Irresistable- Givenchy) for a friends B-day, well 1 week later, I tried to return the Perfume because I found a better deal in a gift set elsewhere (Foleys). I Met a female Representative who refused to refund my credit to my Dillards account because she said that I had sprayed/used too much of the perfume. I had never even taken the perfume from the Dillards bag, but in receiving the original box once i smelled the sample, I did notice that the box that was given to me did not have plastic on it, but I did not think twice about accepting it, because other than that it did not appear tampered with. I put the entire bag in my glove compartment and did not look at it again until i attempted to return it. True I should of been more aware of this, but just as I had returned THIS item maybe some WELL to do Lady had opened this bottle previously and put it back in the box, but she wasn't questioned as to the reason for the return AND she may of appeared well to do and this would not sit well with her having an associate to check the product behind HEr. Well Dept Mgr. was called for resolution and this person was clearly not a customer service person, because HE was RUDE. I have never given this particular Rep my Commissioned sales anymore, but Dillards rapidly resolved the Matter once I contacted the Regional office Mgr, who was so gracious...
Pros: Great sale prices
Cons: Watch for associates scanning wrong yellow label
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