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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
They get one star for having air conditioning and lots of TVs on display. This store has nothing more to offer. My wife and I went through the process of ordering a TV and setting up a home delivery, only to have them somehow lose our order. Of course, it showed up on my charge card on the day of purchase! The store was supposed to call us the day before the agreed delivery date to tell us what time to expect delivery. When they didn't call, I called them to see what was going on. The store said I needed to call the warehouse, then the warehouse said I needed to call the store. I called the store at 10:15am (they open at 10) and the ""associate"" said I needed to speak to the ""manager"" but he was out to lunch--lunch, 15 minutes after opening? He called me back an hour later and said they would not be able to deliver on the agreed date, but two days later. That was not an acceptable date so I asked him to cancel my order. He said I would need to come to the store to do that. I figured they needed to run my charge card again so I went to the store. It took them half an hour just to cancel my order and they didn't even look at my card. Why couldn't they have handled this on the phone? I figure it must be store policy to annoy customers to the greatest extent possible. I got on line and ordered the same TV from Sears--a very efficient process. Less frustration and it cost less money because they don't charge $25 for ""recycling"" and they have cheaper delivery rates. I won't be shopping at Best Buy again.
Pros: Lots of product on display.
Cons: They are disorganized beyond all hope.
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