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Businiess name:
Polestar Plumbing Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
I have had very poor experience with this company. The straw that broke the camel's back was having to pay $500 to make sure a two year old air conditioner I bought from them stopped flooding my basement. This is the third time I have had to bring them out after the unit was leaking into my refinished basement, this time ruining the carpet in my spare bedroom adjacent to my unit.
The second time it leaked they said they could not determine the problem When we called about the third leak the owner said don't worry we will make it right. However, when they showed up they claimed it had to be caused by the dust created by a remodeling project that was done over a year and a half ago. While they were willing to give a discount, they still wanted to charge over $240 to fix it. When I contacted the owner to suggest he not charge me for the fix since they had 2 earlier chances to fix it and I now had ruined carpeting in my spare bedroom, he was aggressive and rude and basically said I was trying to cheat him out of money because the problem was caused by my remodelers. My point was even if that was true (which I doubt) his company had several chances to fix this before it ruined my rug.
The last tech that came out was pleasant and reasonable, but in the end I still had to pay over $500 to get a fix (we will see), plus a device to make it shut off automatically it it leaks again.
I have never been upset enough to post an online review before, but my experience with this company (especially the owner) was poor enough that I feel compelled to post this.
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