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Businiess name:
Sassi
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Review by:
citysearch c.
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Review content:
The setting at Sassi is beautiful and I was very happy with the level of customer service while planning. Even the ceremony was beautiful and what I wanted. However, a month or so after I recieved a call from my linen company that was reccomended by the wedding planner letting me know that the linens were never returned...this was a task that the wedding planner took on without me asking explaining that is was a common part of their services. However, somehow they were never returned and I was not contacted by Sassi to let me know. Insted I was called by the company and told I owed well over $1000- to replace. When I called Sassi the very sweet wedding planner (or she was until I paid the bill) and her manager avoided my calls and then told me they were not responsible. No apology, no explannation, and no well maybe we can work with you (possibly pay for part) Nothing....the level of customer service was unbelievable. I do not reccommend having an event her although all seem good up front. Please remember if anything goes wrong they will no longer demonstarte customer service...especially after you pay your bill. Plan at Sassi with extreme caution!
Pros: Great atmosphere
Cons: Terrible customer service for Weddings.....
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