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Review content:
We went through Dish Professionals when we switched from Comcast to Direct TV in September of last year. We heard an ad on the radio that promised $100 in gas, $100 amex gift card and $25 Home Depot gift card. I called and asked several question, weighing our options. They told me that we would have to purchase a $100 receiver, which would have been free had we gone through Direct TV directly, but since we would still be $125 ahead, we decided to go through Dish Professionals. Big mistake! We eventually did receive the Home Depot card and some of the gas money, but what they don't tell you is that in order to get the rewards, you have to jump through numerous hoops and put in A LOT of time, which most people won't do. I was determined to get every cent out of them, and I was unemployed for a while so I had nothing but time. In order to get the Home Depot card, you have to send in a rebate form with $2.50 for shipping. I didn't read the rebate closely and put in a check for $2.50. The rebate was denied because I was supposed to use a chashier's check or money order. I called and complained enough that they got tired of me and agreed to let me send it in again. I had to spend additional money and time to get a money order, but I did eventually receive the Home Depot Card. One point for me! In order to get the gas money, you have to send in a rebate form each month, within 30 days of the expiration date printed on each rebate form. It takes several weeks to get your rebate, each in the amount of $10. Again, very time consuming and an expense with stamps, check, envelopes, and copying. Only the most organized people can pull this off. After dozens of phone calls, broken promises and a few tears, I am still waiting for my $100 amex gift card. I really wish I would have just gone through Direct TV and saved myself a lot of time and energy. Please, do not fall into their trap like I did. I consider myself to be a pretty smart consumer, but I also have faith in people. I believed that they would come through in the end, but after 8 months of this, I am very close to giving up. Even though I swore I would get every penny out of them that I was promised (it's the principle!), I just have too many other things to worry about. They make you jump through ridiculous amounts of hoops and they wear you down. They want you to give up so that they won't have to come through on their end. Please do not give them your business!
Cons: They don't keep their promises
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