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Businiess name:
Ernie's Carpet Care, Inc
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Review by:
citysearch c.
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Review content:
While the customer serivce was superior, the end result faltered. The carpets were soaked so much during cleaning my baseboards swelled from being over exposed to water, not to mention the large black line running along side of the board likley left from the carpet machine [no black line or swelling along the baseboard against the wood floors]. When I called to explain the situation, I was questioned as to the validity of my claim; he [Ernie] offered to take a look but didn't sound too intersted as I never heard from him again. I wasn't about to make a 3rd call to get the issue resolved, I just chalked it up to buyer beware. Now no one is paid until I see the work completed.
Pros: good initial response
Cons: poor follow-up
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