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Businiess name:
Rini's Restaurant & Wine Bar
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Review by:
citysearch c.
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Review content:
Three words: AVOID, AVOID, AVOID.
Ordered food and it was delivered. Each entree came with a side of pasta (linguine). Due to being full we placed the pasta in our refrigerator (very cold) that we have in our hotel room. Next day went to have the pasta and it was sour. Called the restaurant to complain. Spoke to ""L"" and he questioned how it could possibly be sour. We told it was. He questioned the level of refrigeration. Displayed no professionalism or concern for satisfying a customer. He refused to issue a credit or replace the pasta. He even had nerve to say he was the one being reasonable. These were side orders of pasta that come with the meal. Maybe giving us a credit would of cost him all of $5.00. However, he chose to place the onus on the customer. I guess ""L"" doesn't care about customers. He insisted that since it was the day after the order was delivered there was nothing he was going to do. One must now question food safety. Lets call Gordon Ramsey in to see if this place could be on Kitchen Nightmares. Too bad Pizza and Brew, and Abatino's didn't deliver to Elmsford
Cons: Sour Pasta and Poor Customer satisfaction
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