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Businiess name:
Borton Volvo Inc
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Review by:
citysearch c.
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Review content:
Absolutely TERRIBLE.
Run, don't walk. Run.
I read a LOT of negative reviews about Borton before I brought our 2005 Volvo S60 in for a repair. For some reason, I didn't believe that THIS many people could be so unsatisfied with one dealership. I now wished that I hadn't give the dealer the benefit of the doubt.
The customer ""service"" was absolutely horrendous. The service department was EXTREMELY rude. Aggressive, smug - plain out rude. The two people I encountered in my TWO trips for the same repair were terrible. ""Doug"" was one of the rudest customer service reps I have encountered in any situation. Terrible business practices employed by their group. All of the negative reviews are true. If you see a positive review on this place - it was written by a Borton employee or a delusional idiot.
I wouldn't advise ANYONE except my worst enemy to bring their car to Borton for repair or service. My car will NEVER under ANY circumstance return to Borton. Terrible, terrible customer service. I can't imagine how our two experiences here could have been any worse.
You've been warned. Choose elsewhere. Positive reviews for Gorsche and Uptown Imports are everywhere. It is too bad it took us $850 to find this out.
Awful
Pros: Location was convenient
Cons: Awful customer care, received one repair for the price of tw
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