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Review content:
We had 6:00 reservations, ordered by 6:30, i think, and proceeded to wait OVER AN HOUR between our soup and our entrees. Waitress and then hostess both came an apologized profusely, but it was VERY painful. Fortunately, we had no other New Years Eve plans, as we were in the restaurant for more than 2.5 hours. When we complained to the hostess, she apologized and said they would comp our entire meal. Even after that, when they should have been concerned, it still took 20+ minutes for our food. My food (lamb) was very tasty, although amazingly, it was not sufficiently hot. We were seated on the 3rd floor, and they may have had some trouble getting food up there, as they also had to comp (entrees only) the table next to us. After our horrible service, they told us the entire meal was free, encouraged us to order dessert, and even brought us glasses of champagne with dessert. Even at that point, the desserts were unacceptably slow in arriving. To be fair, this was New Year's Eve, but we were there from 6 until almost 9 pm, and all times there were at least a few open tables in our room, so they were definitely not full. (The restuarant is quite broken up, so we were not able to see if other rooms were full.) They also turned their (normally free, i believe) surface lot into $5 valet parking only, but did not have enough valets on hand to get your car promptly. We left feeling marginally satisfied, since they comped our ~$125 meal, but it's really tough to sit there that long, and stressful to be put in that situation. I understand they just reopened a few months ago, but they clearly do not have their act together (yet). I'd be very careful.
Pros: atmosphere is nice and interesting, food was ultimately adequate
Cons: HORRIBLE service.
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