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Businiess name:
Charcoal Deli
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Review by:
citysearch c.
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Review content:
After being a customer for years, I have had an extremely bad experience. Our company got together to make a large order for lunch. When we received our order, we called to explain there was a missing item. Upon calling, we were insulted by the associate and the manager on duty. We had to call twice to finally get our order, but ONLY after the manager asking ""What do I have to do to get rid of YOU people!"" This was a blatent disregard for customer service, and think someone should be held accountable. I STRONGLY urge you to go somewhere else for food. It took them over an hour to finally bring us back our order. When we received it, the meal was CLEARLY slopped onto a soggy bun, and was not worth eating. They never ONCE offered to work with us, offer a refund, or ANYTHING!! Stay away, and I would recommend Daemon's in Hunt Valley Town Center. They have better food, and know how to treat their customers.
Cons: Horrible customer service, leading to a loss of all of our buisness
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